Seventeen years and hundreds of satisfied customers later, the brothers have found that three crucial elements have played a part in their continued success. The first is keeping it in the family; David’s wife Gail and son Jonathan also work in the business. The second is employing their own fitters; this gives the company complete control over both quality and timescales. The third and final element is that the business really cares about great customer service, winning awards from industry bodies and superb testimonials from delighted customers.
My journalist’s brain thought I could get away with a quick question and answer session about replacement doors, windows and also conservatories but David was quick to point out that the first thing to know is that every job is unique, and that listening carefully to the customer before coming up with a range of options is Windmill’s first priority.
As for the question of uPVC, aluminium or wood, it’s about budget, maintenance and, on rare occasions, what the planners will allow. Windows in uPVC have come a long way since the early days of the industry and a modern double or triple glazed unit can be made to look indistinguishable from timber unless closely inspected. Aluminium is more expensive but is much slimmer, allowing an increased glass area and can also be made to replicate timber, alternatively it is possible to accentuate its own beauty with a huge range of matt, satin or gloss finishes. Timber windows make up only a few percent of Windmill’s overall sales but sometimes, particularly with a period property, it is the only material for the job.
Whether your requirement is replacing existing windows with ‘A’-rated double or triple glazed units, installing ultra-low maintenance fascias and soffits, to house-width bi-fold doors, a conservatory or the ultimate in glass-ceilinged living, an orangery, Windmill have a solution and will deliver it within budget, on-time and with that all important smile.
St Austell Bay Business Park,
St Austell PL25 3RFE