Cornwall Living 2016

A happy ending

As this story shows, it pays to use a reputable firm to carry out work on your home.

What should have been a much-needed reprieve after a very difficult time ultimately turned into a nightmare for one unsuspecting lady from Mount Hawke. Having sadly lost her husband, she decided to have a conservatory installed, agreeing a price of just over £17,000. She paid a deposit for her dream conservatory, in a classic hip-backed Edwardian design. But the dream soon faded as the company informed her that this specific design wouldn’t be suitable, changing to a stand lean-to design – much cheaper for the company, but with no reduction in price to the client.

After six weeks of stilted progress, the job was finally ‘complete’ and payment was due, despite bare concrete floors and open rafters showing exposed roofing felt and timbers. The poor workmanship swiftly revealed itself in the first test of wet Cornish weather, with the conservatory leaking immediately. A botched repair from the company didn’t solve the problem, and she later discovered the company had gone into liquidation, sparking a three-year correspondence with the finance company. An independent report condemned the workmanship, and reputable local company Dawes & Windows was contracted to correct the faults. On visiting, Managing Director Phil Dawe found no alternative but to take it down and start again. The original Edwardian hip-back design was installed in its place along with an insulated laminate floor, plastered house walls, eco heater, wall lights, electric sockets, boxing in of rafters, skirting boards and painting.

“It was probably one of the most pleasing contracts that we have done in the past ten years”, says Phil. “The customer was left with a glorified leaky shed by the previous company. To be able to right a wrong for somone who had been totally taken advantage of and give her the room that she had only dreamt of was a pleasure for all of us involved.” Phil continues: “It was an emotional experience for both the customer and us when we moved her furniture in on completion – a few tears of joy were shed on both sides!”

Thankfully, there was a happy ending, but the moral of the story is a simple one: use a local company that has been recommended, such as Dawes & Windows, or ask to see and speak to local customers who have had similar work done.

 DAWES & WINDOWS

Unit 1 Highlands, Blowinghouse Hill,
Redruth TR15 3AG

01209 315700

www.dawesandwindows.co.uk

This month’s features