Moving with the times

We catch up with Cornish business Britannia Lanes and learn more about their growing portfolio of services.

For increasingly more people, holidaying in Cornwall just isn’t enough anymore, with many deciding to make the permanent move here. Cornwall offers both the ultimate lifestyle by the sea, as well as the perfect retirement, especially for those who are escaping the stresses of city life.

“There’s no one size fits all here. Our approach is centred on listening to our clients” – Mark

One company that sees a lot of relocations is Cornish removals company, Britannia Lanes. Established over 40 years ago and having built a sterling reputation, this family run firm has helped countless happy families start their new lives in Cornwall over the years. Many clients from outside the county use Britannia Lanes as a company they know they can trust, and it’s fair to say that the string of five-star reviews this company has achieved really speak for themselves.

It isn’t just those moving to Cornwall that can benefit from Britannia Lanes’ unrivalled service, though. With the recent re-launch of the company’s website, Britannia Lanes, which has always had a price guide for the UK, now offers a price guide for those moving to and from Europe, as well as an international price guide for people moving to Australia, New Zealand, USA, Canada and South Africa. This makes such a daunting move just that little bit easier, especially knowing you can still rely on the Britannia team’s safe hands half way around the world!

Businesses, too, are well served by Britannia Lanes. Not only can office moves be seamlessly made with as little disruption to their day-to-day runnings, this fantastic Cornish business now offers Confidential Shredding Bags, which can be purchased online. These bags allow individuals and businesses who have confidential information to get rid of to do so safely and securely. If you’re disposing of up to five bags, you can deliver them to Britannia Lanes, who will destroy them for you; more than five, and the team will come and collect. If you generate regular amounts of confidential waste, Britannia Lanes’ shredding collection service can also include a free shredding console, which is securely installed in your office and emptied regularly, to a schedule that suits you and your business.

Back to removals and it’s fair to say that Britannia Lanes offers a comprehensive removals and storage service. As Managing Director, Mark Lane, explains: “There’s no one size fits all here. Our approach is centred on listening to our clients’ needs and then accommodating them as best as possible. This often includes informing them on the alternative solutions that they may not have thought of – giving them options, to either save money or reduce the hassle for them.”

But where the removals service gets really smart is in Mark and the team’s video surveys. Using specially developed software, the client gives a tour of their house via their smartphone or tablet. Mark tells us: “We get a very clear understanding of their needs and concerns. Having some face-to-face interaction, albeit through technology, helps provide a personal touch – we’re not just an anonymous company!”

Using the survey, Mark uses his experience to work out the number of boxes and overall volume required, creating a detailed itinerary. “It’s an extremely effective way of identifying any issues, such as items that will require extra special care, in advance of arrival. Video surveys make our estimates much more accurate, and also mean our crews are far better informed on what to expect, and the kind of packaging they’ll need.”

So, if you’re thinking of making a move or have commercial needs that Britannia Lanes can help with, why not head to the new website and go from there? It may just be the smartest move you ever make!

Head to Britannia Lanes’ Facebook page and your business could win a free Console and Collection shredding service!