Cornwall LivingIssue #65

Quality as standard

We catch up with Alison Dawe to learn more about ten years in the trade for Dawes and Windows.

Dawes and Windows is an independent, family-run Cornish business that delivers way beyond its size, helping to improve people’s homes across the south west, with a focus on only using the highest quality products.

“We’re very fortunate to have lovely clients, who understand how we work.”

As well as beautiful bespoke windows and doors, its service extends to fascias, guttering, roofline, conservatories and porches. So, with the company recently celebrating the milestone of 10 years in business, owner Alison Dawe tells us the key to success.

“My husband Phil and I decided that we could provide a really honest, consumer-based service,” explains Alison. “We wanted to be different; to offer the best quality products on the market without gimmicks, spending the money where it matters on superior materials to create the best possible outcome.” Alison and Phil pride themselves on delivering extremely well designed and professionally installed products, an approach which is justified by the sheer amount of recommends they receive.

“A job will never be rushed,” continues Alison. “Regardless of how big or small, every installation is completed to the same standard. While we’ve grown to also employ two of our children, Alick and Georgia, keeping the business small and family-run means that we can continue to offer our high standards. Word gets around and we’ve found that often customers would rather wait for us to become available than go elsewhere, which is a great compliment! We’re very fortunate to have lovely clients, who understand how we work.”

As Alison tells us, Phil is an absolute perfectionist when it comes to installation. “He wants to be able to walk away from every customer’s house knowing that he is totally happy with the end result, providing a product that looks as great as it performs. Value for money and a personal service is key; each job is made to measure and individual to the client’s needs.”

As an added reassurance of its commitment to the highest quality, Dawes and Windows offers a full ten-year guarantee on all full installation retail jobs with an insurance backed guarantee, which also covers the initial deposit. So whether upgrading your home with energy efficient A-rated double-glazing, or giving it a face lift with a beautiful new front door, make Dawes and Windows your first port of call.

"We're very fortunate to have lovely clients, who understand how we work."