Solicitude and attentiveness

Personalised care; transforming lives in communities across Cornwall where help’s need most.

Heart of the South Care has supported people across Cornwall since 2007, earning a reputation for reliable, person-centred care shaped around individual needs rather than a one-size-fits-all approach. Central to its ethos is continuity: clients are supported by familiar faces for as long as possible, reducing stress, building trust and allowing meaningful relationships to develop over time. For families, this consistency provides reassurance and stability, helping routines settle naturally.

 The organisation’s carers are described as kind, patient and genuinely caring, a claim reinforced by both staff and client testimonials. Employees speak positively about strong management, high standards and a supportive working environment, suggesting that the company invests not only in those it supports but also in those delivering the care.

Services are flexible, ranging from shorter visits to full-time, round-the-clock support. The agency works with individuals living with a wide range of conditions, including dementia, Alzheimer’s, autism, learning disabilities, brain injuries and complex clinical needs. Each care plan is tailored to the individual, taking into account personal routines, preferences and lifestyle, and is designed to evolve as needs change. A clear focus on reliability—turning up on time, following agreed routines and working towards personal goals—underpins the day-to-day service.

Communication along with transparency are key priorities. Families are actively involved, and the organisation offers ongoing support not just to clients but to their wider networks, particularly during challenging periods such as illness or end-of-life care. A 24-hour on-call service, available every day of the year, ensures help is always accessible. Clear contracts and transparent pricing further ease the often complex process of arranging care.

Robust training and vetting procedures are embedded throughout the organisation. Regular DBS checks, supervision, appraisals and ongoing training in areas such as infection control, medication management and emergency planning ensure a consistently high standard of care. Risk assessments are conducted before support begins, with attention also given to matching carers and clients based on personality and
shared interests.

With strong feedback from both clients and staff, Heart of the South Care presents itself as a dependable, compassionate provider focused on helping people live safely and comfortably at home.

HEART OF THE SOUTH CARE AGENCY
Health & Wellbeing Innovation Centre
Treliske
Truro TR1 3FF
01872 273559
amanda.lawrence-west@heartofthesouth.co.uk
www.heartofthesouth.co.uk