Steady support when needed

Practical care delivered with reliability and genuine attentiveness.

Heart of the South Care has worked with people across Cornwall since 2007, building a reputation for dependable, day-to-day support shaped around what individuals actually need rather than what a generic service might assume. The organisation focuses on continuity, ensuring that clients see the same workers as much as possible. As they put it, “Uniquely, we offer continuity with familiar faces for as long as you need them, reducing stress and building trust, and enhancing what can be achieved to ensure every person is living the life they enjoy safely.” For many families, this consistency removes uncertainty, allowing routines to settle and relationships to form at a comfortable pace.

The agency describes its support workers as “kind, patient and genuinely caring”, and the testimonials provided by employees and clients reinforce that message with honesty. Paula James says, “I have only worked in care for six years. I have been with Heart of the South Care Agency for just over a year and a half. This is by far the best company I have worked for. We have very high standards with our service users. Great management is always at the end of the phone when you need them. Please come and join our team.” Others echo her sense of being looked after as well as being expected to deliver strong practice. Mand Lawrence-West calls it “An amazing company to work for, great ethics, great team members, great support.” 

The agency offers flexible hours and care levels, from six-hour visits to round-the-clock support. Individuals living with Dementia, Alzheimer’s, significant clinical needs, life-limiting conditions, brain trauma, life-changing injuries, Autism and learning disabilities are all within their remit. Each person receives a tailored plan based on preferences, routines and lifestyle, with room for adjustment as needs evolve. “Our Carers show up on time, follow routines and achieve safety, happiness and our clients’ personal goals,” they say, and the practical tone of that statement is borne out across their approach.

Crucially, families are included in the conversation. The organisation notes, “Heart of the South believes in Communication and Transparency. We have holistically supported the whole family of the person being supported where needed, through illness, life-limited prognosis, and day-to-day issues, with advice and presence.” That willingness to remain available, including a full 24-hour on-call line every day of the year, reassures clients. Their commitment to clear contracts, transparent costs and no hidden fees further reduces the administrative strain that often complicates arranging care.

Training and vetting receive sustained attention. Annual DBS checks, regular observations, 1:1 supervisions and appraisals are embedded into their processes. The agency underlines the importance of safety and preparation: infection control, medication management and emergency planning form part of the core training. They see their workforce as the organisation’s most important resource and invest in it accordingly. As one experienced employee put it, “After working in care for 30+ years, this company, Heart of the South Care Agency is by far the best care company I have ever worked for. The high standards they demand from their Carers and the genuine care for every service user make me proud to be a part of the Team and so proud to wear their uniform. The management team looks after their workforce, and I feel safe in their hands. Come and join us.”

Clients and families add their own perspectives. Tanya Atkins writes, “One of the best! I often think about should a time come when I need to be cared for. Heart of the South Care Agency would be the ones I’d want looking after me. They go over and above. They really do care!” Another client, Jacob Benjamin, explains, “They are the best care company as they help me with all my disabled needs and when I get into the office to work for them, they make sure that I’m all happy with what I’m doing and we have fun times… Highly recommended.” The theme continues in feedback from relatives. Kerry Clements says, “Heart of the South Care Agency goes above and beyond!! Amazing Staff, caring, cheerful as well as being very supportive. Thank you so so much for caring for Ian, I wouldn’t want anyone else.” 

The agency’s registration with the CQC, its good rating, and its Domiciliary Care contract with Cornwall Council adds a further layer of accountability. Before any placement begins, the team carries out detailed risk assessments to ensure that both clients and staff have what they need to work safely. Compatible personalities and shared interests are also considered, helping to create comfortable everyday interactions rather than purely task-focused visits.

Through long-term consistency, careful hiring, responsive planning and an emphasis on communication, Heart of the South Care Agency presents itself as a steady presence for people who want to remain safe and supported at home. 

HEART OF THE SOUTH CARE AGENCY
Health & Wellbeing Innovation Centre,
Treliske, Truro TR1 3FF
01872 273559
www.heartofthesouth.co.uk